Genesys personalized customer experience is influe

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Genesys' personalized customer experience was praised by Frost & Sullivan

genesys was praised by Frost & Sullivan for its commitment to helping customers provide personalized customer experience

cti Forum () news on March 3 (compiler/Lao Qin): according to the latest analysis of the contact center solution Market in Latin America and the Caribbean, frost. Frost & Sullivan awarded Genesys the 2019 Latin American and Caribbean company of the year award. It uses artificial intelligence (AI) and machine learning engine to optimize the operation of agents Genesys has a product portfolio suitable for the local market, which can guide the contact center in digital transformation and cloud migration

from 2017 to 2018, Genesys' Hosting/cloud solutions increased by 119% year-on-year, which was impressive. The overall revenue increased by 33% year-on-year. Juan Gonzalez, research director of Frost & Sullivan, said: the company has helped some of the largest enterprises such as Telef Nica in Chile, leading business process outsourcers such as pentafon in Mexico, performance marketers such as quinstreet in Brazil and middle and small enterprises in Latin America. On this second day, the company's active investment in small enterprises improved the interaction of real Omni channel customers

genesys is one of the few suppliers in Latin America that provide operation and customization services. Ms. Wufen, the chairman of Julong technology, plans to sign a specific agreement with Chery through technology and adaso company to start the production consultation of these carbon fiber composite auto parts in Wuhu, so as to provide support and services for customers to achieve their goals. It has built its own technology architecture, enabling customers to continue to use local solutions and then connect to cloud solutions to take full advantage of new technologies and AI solutions. Gonzalez pointed out. Genesys goes beyond simple software to ensure long-term success by implementing structured processes for managing and supporting customers

Frost & Sullivan annually presents the company of the year award to recognize the organization's outstanding performance in growth strategy and implementation. The award recognizes the highly innovative products and technologies, as well as the leadership in customer value and market penetration

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